Refund policy

 

RETURN AND REFUND POLICY

Thank you for shopping with TS Autos. We want customers to receive the correct products in satisfactory condition. Please read this Return and Refund Policy carefully before placing an order.

By purchasing from TS Autos, you agree to the terms described below.

1. GENERAL RETURN PERIOD

Except for products identified as non-returnable or final sale, eligible products may be returned within 7 days of delivery.

To qualify for a return, the product must:

  • Be unused, unworn, uninstalled, and undamaged;

  • Be in its original condition;

  • Include its original packaging, tags, manuals, accessories, wires, fittings, and other included items;

  • Show no signs of installation, testing, modification, drilling, cutting, wiring, adhesive use, or vehicle fitting; and

  • Be accompanied by a valid order number or proof of purchase.

A return request submitted after 7 days may not be accepted unless required under applicable law.

2. NON-RETURNABLE LIGHTING PRODUCTS

All vehicle lighting products sold by TS Autos are considered final-sale products and are not eligible for return, exchange, or refund due to a change of mind.

Non-returnable lighting products include, but are not limited to:

  • Ambient interior lights;

  • Dashboard flasher lights;

  • Strobe lights;

  • Underglow lights;

  • LED strips;

  • Decorative vehicle lights;

  • Headlight or taillight accessories;

  • Wiring-based lighting products;

  • RGB lighting products;

  • USB-powered vehicle lights; and

  • Any other electrical or lighting-related product.

Lighting products cannot be returned or exchanged because of:

  • A change of mind;

  • Colour or brightness preference;

  • The product not matching the customer’s personal expectations;

  • Selection of the wrong variant, size, voltage, colour, or model;

  • Vehicle compatibility issues that were not confirmed before ordering;

  • Installation difficulty;

  • Improper installation or wiring;

  • Damage caused during installation;

  • Cut, joined, modified, bent, drilled, wired, or altered components;

  • Removed adhesive backing;

  • Missing packaging, wires, controllers, remotes, fittings, or accessories; or

  • Use, testing, or installation in a vehicle.

Customers are responsible for checking the product description, dimensions, voltage, variant, installation requirements, and vehicle compatibility before placing an order.

Where compatibility is unclear, customers should contact us before ordering at:

mustafatahir.social@gmail.com

3. DAMAGED, DEFECTIVE, OR INCORRECT LIGHTING PRODUCTS

The non-returnable lighting-products rule does not prevent a customer from contacting us where a lighting product:

  • Arrived physically damaged;

  • Was defective when delivered;

  • Was materially different from the ordered product;

  • Was missing an essential component; or

  • Was the wrong item sent by TS Autos.

Such issues must be reported within 48 hours of delivery.

Customers must provide:

  • Their order number;

  • Clear photographs of the parcel and product;

  • A complete, unedited parcel-opening video;

  • A clear video showing the reported defect;

  • Photographs of the courier label;

  • Photographs of all included accessories and packaging; and

  • A brief explanation of the issue.

The parcel-opening video should begin before the courier packaging is opened and should clearly show the shipping label, sealed parcel, complete opening process, product, and included accessories.

Claims may be rejected where:

  • No reasonable evidence is provided;

  • The product has been installed, modified, cut, wired, drilled, or damaged;

  • The issue resulted from incorrect installation;

  • An incompatible voltage or power source was used;

  • The product was damaged by the customer, installer, mechanic, electrician, or another person;

  • Product instructions were not followed;

  • The complaint concerns colour, brightness, style, or personal preference rather than a defect; or

  • The claim was submitted outside the reporting period without a reasonable explanation.

After reviewing the evidence, TS Autos may, as appropriate:

  • Provide troubleshooting assistance;

  • Supply a missing component;

  • Replace the defective product or affected component;

  • Approve an exchange;

  • Issue store credit; or

  • Approve a full or partial refund.

The appropriate resolution will depend on the nature of the issue, available evidence, product condition, and stock availability.

Do not install, modify, wire, cut, or dispose of a product after discovering a possible defect. Doing so may prevent us from verifying the issue.

4. OTHER PRODUCTS ELIGIBLE FOR RETURN

Non-lighting products may be eligible for return within 7 days where:

  • The product is unused and uninstalled;

  • The product remains in its original condition;

  • All packaging and accessories are present;

  • The product was not customised or modified; and

  • The return request meets the requirements of this policy.

Return eligibility will be confirmed after reviewing the request.

Submitting a return request does not automatically mean the return has been approved.

5. PRODUCTS THAT CANNOT BE RETURNED

The following products are not eligible for ordinary returns or exchanges:

  • All lighting and electrical products, except approved damaged, defective, or incorrect-item claims;

  • Products that have been installed, tested, used, or fitted to a vehicle;

  • Products with cut, joined, drilled, wired, altered, painted, or modified parts;

  • Products with removed adhesive backing or protective film;

  • Products damaged because of incorrect installation or use;

  • Products missing packaging, manuals, fittings, wires, accessories, controllers, or other components;

  • Products returned in a condition different from the condition in which they were delivered;

  • Clearance, final-sale, or heavily discounted products identified as non-returnable;

  • Customised, personalised, or specially ordered products;

  • Gift cards;

  • Products damaged through normal wear and tear, accidents, misuse, negligence, or improper storage; and

  • Products purchased from another seller or website.

6. VEHICLE COMPATIBILITY

Customers are responsible for confirming compatibility before placing an order.

The term “universal” does not guarantee that a product will fit every vehicle without adjustment or professional installation.

A universal automotive accessory may require:

  • Wiring;

  • Drilling;

  • Trimming;

  • Adhesive installation;

  • Additional connectors;

  • Vehicle-specific adjustments; or

  • Professional fitting.

Products will not be accepted for return merely because they do not fit a vehicle where the customer did not verify the dimensions, vehicle model, manufacturing year, voltage, or installation requirements before ordering.

7. INSTALLATION RESPONSIBILITY

Some TS Autos products require professional installation.

Customers should use a qualified mechanic, automotive electrician, technician, or installer where professional installation is recommended.

TS Autos is not responsible for damage caused by:

  • Incorrect installation;

  • Improper wiring;

  • Reversed polarity;

  • Incorrect voltage;

  • Short circuits;

  • Water exposure where the product is not identified as waterproof;

  • Cutting or modifying electrical wires;

  • Drilling or modification of the vehicle;

  • Incorrect placement;

  • Use of incompatible adapters or power supplies;

  • Installation by an unqualified person; or

  • Failure to follow the provided instructions.

Installation charges, removal charges, mechanic fees, electrician fees, vehicle-repair costs, and other third-party costs are not refundable unless expressly agreed by TS Autos in writing or required under applicable law.

8. HOW TO REQUEST A RETURN

To request a return, contact:

TS Autos
Email: mustafatahir.social@gmail.com

Include the following information:

  • Customer’s full name;

  • Order number;

  • Contact number;

  • Product name;

  • Reason for the return;

  • Clear photographs of the product;

  • Photographs of the original packaging; and

  • Any relevant video evidence.

Please do not send a product back without receiving return approval and return instructions from TS Autos.

Products sent without prior approval may be refused or returned to the sender.

Where a return is approved, we will provide the applicable return instructions and return address.

9. RETURN SHIPPING COSTS

For ordinary approved returns, including change-of-mind returns for eligible non-lighting products, the customer is responsible for return-delivery charges.

Original shipping or delivery charges are non-refundable unless:

  • TS Autos sent the wrong product;

  • The product arrived damaged;

  • The product was verified as defective when delivered; or

  • Applicable law requires otherwise.

Where TS Autos confirms that the delivered item was incorrect, damaged, or defective, we will inform the customer how the return or replacement shipping will be handled.

TS Autos is not responsible for products lost or damaged while being returned by the customer. Customers should use a traceable courier service and retain the shipping receipt.

Cash-on-delivery parcels sent to our return address without written approval may not be accepted.

10. INSPECTION OF RETURNED PRODUCTS

All returned products will be inspected after receipt.

We will check:

  • Product condition;

  • Signs of installation or use;

  • Packaging condition;

  • Missing components;

  • Serial numbers or identifying marks;

  • Damage or modification;

  • Customer-provided photographs and videos; and

  • Compliance with this policy.

If the returned product does not meet the approved return conditions, REV DISTRICT may:

  • Reject the return;

  • Reduce the refund to account for missing items or damage, where legally permitted; or

  • Ask the customer to arrange redelivery of the product.

Approval of a return request before shipment does not guarantee a refund. Final eligibility is determined after inspection.

11. EXCHANGES

Exchanges are subject to approval and stock availability.

Lighting products are not eligible for exchanges due to colour preference, brightness preference, change of mind, incorrect customer selection, or compatibility issues.

Where an eligible non-lighting product is exchanged because the customer selected the wrong size, variant, colour, or model, the customer may be responsible for both return and replacement delivery charges.

If the replacement product costs more than the returned product, the customer must pay the price difference before dispatch.

If the replacement product costs less, the remaining amount may be issued as store credit or refunded, depending on the payment method and circumstances.

12. REFUNDS

After an approved return has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

Approved refunds will normally cover the eligible product amount only.

Original delivery charges, return-delivery charges, installation charges, transaction fees, and third-party service charges are generally non-refundable unless the return resulted from an error by TS Autos or applicable law requires otherwise.

Approved refunds will generally be processed within 7 working days after inspection.

Processing time after the refund is issued may depend on the customer’s bank, wallet provider, payment provider, or financial institution.

13. CASH ON DELIVERY REFUNDS

Cash on Delivery payments cannot be physically reversed through the courier.

Where a Cash on Delivery refund is approved, the customer may be asked to provide one of the following:

  • Bank account details;

  • Easypaisa account details; or

  • JazzCash account details.

The provided account must belong to the customer or an authorised recipient.

TS Autos will not be responsible for a refund sent to incorrect account details supplied by the customer.

14. ORDER CANCELLATIONS

Customers should contact us as soon as possible if they wish to cancel an order.

An order may be cancelled before it has been packed or dispatched.

Once an order has been dispatched, cancellation cannot be guaranteed. The customer may be responsible for delivery or return-delivery charges where an order is refused without a valid reason.

REV DISTRICT reserves the right to cancel an order because of:

  • Product unavailability;

  • Incorrect pricing;

  • Incomplete customer information;

  • An invalid or unreachable contact number;

  • An undeliverable address;

  • Suspected fraud;

  • Repeated refusal of Cash on Delivery orders; or

  • Other reasonable operational or security concerns.

15. REFUSED CASH ON DELIVERY ORDERS

Customers should not place Cash on Delivery orders unless they intend to receive and pay for them.

Repeatedly refusing confirmed Cash on Delivery orders may result in:

  • Future orders requiring advance payment;

  • Cancellation of future orders; or

  • Restriction from using Cash on Delivery.

Where the customer refuses delivery because TS Autos sent an incorrect product or the parcel was visibly damaged, the customer should contact us immediately.

16. COURIER DAMAGE

If a parcel appears visibly damaged, opened, crushed, wet, resealed, or tampered with at delivery, the customer should:

  • Record clear photographs or video;

  • Note the issue with the courier where possible;

  • Avoid discarding the courier packaging; and

  • Contact TS Autos within 48 hours.

The customer should retain the product, courier packaging, shipping label, and all included items until the claim has been reviewed.

17. SALE AND PROMOTIONAL PRODUCTS

Products identified as clearance, final sale, or non-returnable cannot be returned for a change of mind.

A sale price alone does not remove any rights that may apply where the product was damaged, defective, materially misdescribed, or incorrectly delivered.

18. POLICY ABUSE AND FRAUDULENT CLAIMS

TS Autos reserves the right to reject a return or refund request where there is reasonable evidence of:

  • Return fraud;

  • Product substitution;

  • False damage claims;

  • Edited or misleading evidence;

  • Deliberate product damage;

  • Missing components;

  • Abuse of the return process; or

  • Repeated claims inconsistent with order history.

We may request additional photographs, videos, identification, or product testing before reaching a decision.

19. CONSUMER RIGHTS

Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited.

Where this policy conflicts with a mandatory requirement of applicable consumer law, the applicable legal requirement will take priority.

20. POLICY CHANGES

TS Autos may update this Return and Refund Policy from time to time.

The version published on our website at the time of purchase will generally apply to that order, subject to applicable law.

21. CONTACT US

For return, exchange, damaged-product, defective-product, or refund questions, contact:

Store name: TS Autos
Email: mustafatahir.social@gmail.com
Country: Pakistan

Please include your order number in all return and refund communications.